Shipping & Returns

Shipping

Processing time

Orders are prepared and dispatched within 2 to 3 business days. Orders placed on weekends or holidays are processed the next business day. You will receive a confirmation email with tracking details as soon as your order ships.

Delivery times

Delivery estimates depend on your destination and the shipping method selected at checkout. Estimated transit times are shown at checkout before you complete your order. Please note these are estimates and not guaranteed delivery dates; carriers may experience delays outside our control.

Shipping rates

Shipping rates are calculated at checkout based on your destination and the weight of your order. Any promotional free shipping thresholds will be displayed on the site when active.

International orders

We ship internationally. Customs duties, import taxes and any other charges levied by the destination country are the responsibility of the customer and are not included in the price of the order or the shipping cost. These fees are collected by the carrier or the local customs authority at the time of delivery.

Incorrect addresses

Please double-check your shipping address before completing your order. We are not responsible for orders shipped to an address entered incorrectly at checkout. If you notice a mistake, contact us immediately at info.terraswim@gmail.com and we will do our best to correct it before dispatch.

Lost or damaged parcels

If your parcel arrives damaged, or your tracking shows it as delivered but you have not received it, contact us and we will help you open a claim with the carrier.

Returns & refunds

We want you to love your Terra pieces. If something is not right, you may return it within 14 days of delivery.

To be eligible for a return, items must be unworn, unwashed and in original condition, with all tags attached and the hygiene liner still in place. For hygiene reasons, we cannot accept returns on swimwear where the liner has been removed or the piece has been worn.

How to start a return

Email us at info.terraswim@gmail.com with your order number and the item you would like to return, and we will send you instructions. Return shipping costs are the responsibility of the customer unless the item arrived faulty or incorrect.

Refunds

Once we receive and inspect your return, we will let you know whether it was approved. If approved, your refund is issued to the original payment method within 5 to 10 business days. Depending on your bank or card issuer, it may take additional time for the funds to appear on your statement.

Exchanges

The fastest way to get the size or colour you want is to return the original item and place a new order once your return is approved.

Faulty or incorrect items

Please inspect your order on arrival and contact us immediately if the item is defective, damaged or not what you ordered, so we can make it right at no cost to you.